- Minimum Orders
- International Orders
- Processing and Shipping Time
- Freight Allowance Policy
- Freight Recommendations
- Fabric Shade Data Tags
- Special Charges
- Drop Shipments
- Back Orders, Reorders, or Discontinued Items
- Charge Accounts
- Credit Cards
- C.O.D. Orders
- Returned Checks
- Damage Claims
- Returned Merchandise
All minimum orders are $25.00. All orders under the $25.00 minimum will be assessed
a $15.00 additional charge to cover the expense of packing and handling.
We accept international orders and will ship to most any country. Special terms apply for international orders. Click here for more information on international orders.
Order Processing and Shipping Time
Processing your order normally takes 2-3 days. All merchandise, which is in stock at the time your order is processed, should arrive at your door within 3-7 business days after your order is processed. Alaska, Hawaii, Puerto Rico and Canada residents should allow several more days for shipping time.
We want to help you save money by buying in quantity & assortments! Items may have up to four price points: each price, assorted carton price, carton price, and a quantity assortment price. You can assort similar items to achieve a lower price. On the bottom of each product page, you will see a list of items in the same assort bracket. You can click on the item for more information.
Assortments are also listed in the price list. If you do not have a current B & P Lamp Supply Price List, login, then look near the top of the page for the link "Current Wholesale Pricing". Download and print our latest price list. Please pay special attention to the assortment information given on each price list page. All numbers enclosed within the same bracket may be assorted for the quantity price reduction. Numbers from one bracket may not be assorted with numbers from another bracket except where noted.
New Freight Allowance Policy:
Beginning March 22, 2013, New 5-15 Freight Policy with Free Shipping!
Your single shipment with an invoice of $500.00 or more entitles you to a 5% freight allowance, which will be itemized and deducted from your merchandise total.
Your single shipment with an invoice total of $1500.00 or more Will Be Shipped Free!
Freight allowance and free prepaid shipping applies only to merchandise on hand at the time of shipment and invoices paid within 30 days from the date of the invoice. The 5% freight allowance may not be applied to free freight paid shipments. Special Value Items, Closeout Items, Whale Sale Items, and Net Items may not be included in the $500.00 invoice total for freight allowance or the $1500.00 pre-paid freight invoice total.
B&P Lamp reserves the right to choose the method of shipping on orders that qualify for free pre-paid shipping. Customers will be responsible for any special handling charges which may include inside delivery fees, residential delivery fees, lift gate services, re-delivery fees, etc. C.O.D. shipments and large shipments of chimney glass may be disqualified from our free paid freight policy. This freight policy applies only to shipments within the Continental USA.
We ship orders on a first come first serviced basis and make every effort to ship your order as soon as possible. Most orders are shipped within 2-3 days after their receipt.
Freight Recommendations and Discounts:
Shipments weighing less than 200 pounds; Fed Ex Ground is currently the most economical way to ship your
orders which weigh less than 200 pounds. To help you save money, as of February
1, 2007 we will ship your orders weighing less than 200 pounds by Fed Ex Ground. UPS is of course still available upon your request. Please call (1-800-822-3450) to let us know if your require UPS only for your less than 200 pound shipments.
Shipments weighing more than 200 pounds; For shipments weighing more than 200 pounds, Fed Ex "Multiweight" program or UPS "Hundred Weight Service" program is available, and we can also get competitive freight quotes from your preferred carriers.
For all large shipments containing glass we strongly recommend Motor Freight.
Fabric Shade Data Tags:
Customer data tags with customer name, description and price can be added to any single fabric shade order over $1500. Customer should inform us of the name and pricing to place on the tags. Offer is valid for a single order of fabric shades and excludes back orders and stock outs.
Due to factors beyond our control, we must apply special charges to certain
shipments and/or items. 1) Because UPS and Fed Ex Ground honor less than 50% of
our claims, we must charge a handling fee for all UPS AND Fed Ex Ground
shipments. The handling fee is $1.00 per carton for UPS and Fed Ex Ground
shipments, $1.50 per carton on C.O.D. shipments. 2) Due to the structural sensitivity of the
14" and larger diameter shades, they must be repacked and heavily padded
prior to shipment. On orders shipped by UPS or Fed Ex Ground we must charge a
$1.00 per carton packing charge on 14", and up to 24" diameter glass
& fabric shades.
An additional charge, per carton, will be included in our shipping charges for packing material which are not included in the cost of our products.
Drop shipments are allowed using Fed Ex, UPS, or motor freight for approved accounts. C.O.D orders are not allowed. Minimum order is $25.00 and a drop shipment fee of $20 will apply. The recipient's name, address, and telephone number are required for each Drop Ship order. Recipient's signature will be required upon delivery. Dealers are responsible for filing claims on damaged or lost drop shipments, requesting return authorization from B&P Lamp Supply Inc., and returning merchandise within 30 days. The return merchandise policies apply for drop shipments. Invoices will be sent to dealers billing address.
Back Orders, Reorders, or Discontinued Items:
Availability and on-hand stock quantities online are updated on a daily basis. If,
in the unlikely event that we are out-of-stock on an item that is on your
order, we will notify you before your order is shipped. Back orders and
re-orders, at the time, are not possible with our on-line ordering system.
If you require an item that is out-of-stock at the time you place your order,
please call our toll-free customer service line at 1-800-822-3450. Our staff
will hold your Back Order until the item(s) are available - provided the item
meets a $30.00 minimum. If your Back Order is more than 60 days old we will call you before shipping. You may cancel
your Back Order at any time prior to shipping.
Reordered items (RO) must be ordered again. Discontinued (Disc) items are no longer
1% ten days - net thirty days. 1.5% charge per month on delinquent accounts. Credit will be cancelled on accounts 60 days past due. A check for the full amount of the order must accompany orders from new customers until credit is established, unless C.O.D. or credit card is specified.
We will gladly ship on open charge account to customers with acceptable credit references. To establish credit, submit two business references and the name of your bank. Please send complete addresses.
If you have not established credit with B&P Lamp, you may purchase with your American Express, Master Card, Visa, or Discover. Please be sure to carefully include your credit card number, expiration date, the C.I.D number (last 3 numbers on the of card or above your signature), and the card holders name and credit billing address.
For established accounts there is no deposit for C.O.D. orders. For NEW ACCOUNTS, a deposit on 25% must accompany your C.O.D. order.
Any check returned for non-payment will be subject to a $30.00 service charge. Once a check has been returned, we may no longer accept checks from that individual or business.
All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order
Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 15 days
UPS & Fed Ex GROUND CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall, otherwise your claim cannot be paid.
PARCEL POST CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.
MOTOR FREIGHT CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until the claim is paid.
AUTHORIZATION Merchandise ordered in error or defective may be returned with our authorization. To receive authorization for return, please call 1-800-822-3450 and have your invoice ready as well as an itemized list of goods to be returned, and reason for their return.
No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment
We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.