- Minimum Orders
- International Orders
- Processing and Shipping Time
- Assortments
- Freight Allowance Policy
- Freight Recommendations
- Fabric Shade Data Tags
- Special Charges
- Drop Shipments
- Minimum Advertised Pricing
- Back Orders, Reorders, or Discontinued Items
- Terms
- Charge Accounts
- Credit Cards
- C.O.D. Orders
- Returned Checks
- Damage Claims
- Returned Merchandise
Minimum Orders:
All minimum orders are $25.00. All orders under the $25.00 minimum will be assessed
a $15.00 additional charge to cover the expense of packing and handling.
International Orders
We accept international orders and will ship to most any country. Special terms apply for international orders. Click here for more information on international orders.
Order Processing and Shipping Time
Processing your order normally takes 2-3 days. All merchandise, which is in stock at the time your order is processed, should arrive at your door within 3-7 business days after your order is processed. Alaska, Hawaii, Puerto Rico and Canada residents should allow several more days for shipping time.
Assortments:
We want to help you save money by buying in quantity & assortments! Items may have up to four price points: each price, assorted carton price, carton price, and a quantity assortment price. You can assort similar items to achieve a lower price. On the bottom of each product page, you will see a list of items in the same assort bracket. You can click on the item for more information. After the items are added to teh cart, the assorted prices will apprear with the order. Prices are subject to change without notice.
New Freight Allowance Policy:
A freight allowance up to 5%* will be applied to your single shipment with an invoice of $500.00 or more. It will be itemized and deducted from your merchandise total and should not exceed the total shipping charges.
Your single shipment with an invoice total of $1500.00 or more Will Be Shipped Free*.
Freight allowance and free prepaid shipping applies only to merchandise on hand at the time of shipment and invoices paid within 30 days from the date of the invoice. The 5% freight allowance may not be applied to free freight paid shipments. Closeout Items, Whale Sale Items, and Net Items may not be included in the $500.00 invoice total for freight allowance or the $1500.00 pre-paid freight invoice total. However, Qualified Flat Rate Shipping includes all merchandise but may not include all destinations*.
Freight allowances, free (prepaid) shipping, and flat rate shipping terms are available only to qualified addresses. P.O. boxes or addresses with non-standard address formats or delivery instructions may be excluded.
Important:
B&P Lamp reserves the right to choose the method of shipping on orders that qualify for free pre-paid shipping. Customers will be responsible for any special handling charges which may include inside delivery fees, residential delivery fees, lift gate services, re-delivery fees, and large shipments of chimney glass may be disqualified from our free paid freight policy. This freight policy applies only to shipments within the Continental USA. Some economy lines of freight might have longer transit times. If your order is time sensitive, make note online or at time placing order so we can plan accordingly.
We ship orders on a first come first serviced basis and make every effort to ship your order as soon as possible. Most orders are shipped within 1-2 days after their receipt.
*Shipments that qualify for Freight Allowance, Free (Prepaid) Shipping, and Flat Rate Shipping terms DO NOT include drop shipments, shipments to non-qualified addresses, or shipments to some carrier-restricted areas. ALSO, shipments that incur liftgate charges, non-commercial, residential or Home Delivery upcharges, limited access fees, deliver area surcharges (DA's), or extended delivery area surcharges (EDA's), may be followed by additional invoicing to cover these "special handling" shipping and freight add-on charges.
Freight Recommendations and Discounts:
Dimensional Weight Shipping Charges: FedEx, UPS, and USPS now use a method of shipping rate calculation referred to as Dimensional Weight for all ground service. What this means, basically, is that larger shipping cartons that weigh very little will be charged a shipping rate as if they weighed much more. We have found that when shipping items such as:
1.) Chimney Glass
2.) Fabric and glass lampshades with a diameter 14 Inch & over
3.) All items with relatively low invoice value but high space requirement
you should expect outsized shipping charges for regular ground delivery that may be approximately 25% or more of invoice value.
On the other hand, shipments of lamp hardware, sockets, & lamp cord should ship to most destinations between 10% to 15% of invoice value due to the higher value and lower space requirements of these types of items.
International customers can expect to pay 30% to 100+% of invoice price for shipping. We can quote shipping prior to invoice for any order.
The best way to avoid high shipping costs when ordering more than a few bulky items such as lamp chimneys and/or larger lampshades, is to consider using motor freight truck delivery. If your order contains more than a few of these types of items, please call one of knowledgeable customer service representatives for advice on saving shipping costs on your pending shipment.
Fabric Shade Data Tags:
Customer data tags with customer name, description and price can be added to any single fabric shade order over $1500. Customer should inform us of the name and pricing to place on the tags. Offer is valid for a single order of fabric shades and excludes back orders and stock outs.
Special Charges:
Due to factors beyond our control, we apply handling charges to all cartons. Because Freight and Ground Carriers honor less than 50% of our claims, we must charge a handling fee for all cartons on a shipment. The handling fee is $1.25 per carton, $1.50 per carton on C.O.D. shipments.
A fee may be included in our shipping charges for additional packing material, which are not included in the cost of our products.
Drop Shipments:
Drop shipments are allowed using Fed Ex, UPS, or motor freight for approved accounts. C.O.D orders are not allowed. Minimum order is $25.00 and a drop shipment fee of $20 will apply. The recipient's name, address, and telephone number are required for each Drop Ship order. Recipient's signature will be required upon delivery. Dealers are responsible for filing claims on damaged or lost drop shipments, requesting return authorization from B&P Lamp Supply Inc., and returning merchandise within 30 days. The return merchandise policies apply for drop shipments. Invoices will be sent to dealers billing address.
Back Orders, Reorders, or Discontinued Items:
All items not shipped with your order that has a delivery address in the USA, will automatically be placed on backorder (BO) to be shipped as soon as available (provided the item meets a $30.00 minimum). All items not shipped with your order that has a delivery address outside the USA (international orders) will not be backordered and must be reordered by the customer. If you require delivery in the USA and do not want backorders, notify us and your request will be permanently noted on your file.
Also, if we are unable to ship your backorder (BO) within 60 days from the date of your invoice, your BO will be canceled. In addition, you may cancel your back order at any time prior to shipping.
Please remember that we cannot accept open orders for items that are not in stock when you place your order. Also, we cannot place an item on backorder if none of the items on your purchase order are in stock at the time of your order. If, for instance, you are placing an order and none of the items that you want are available (i.e. 3 items ordered and 3 items out-of-stock), your order will be canceled..
Reordered items (RO) must be ordered again. Discontinued (Disc) items are no longer available.
Minimum Advertised Pricing (MAP):
B&P Lamp Supply, Inc. is dedicated to providing products, customer support, and service of the highest quality. We recognize that our distributors invest time and resources to deliver a fantastic customer experience. In order to accomplish this objective, B&P has established policies to support our distributors efforts and to maintain the high level of perceived quality for B&P products in the marketplace. As a result, B&P has unilaterally adopted a Minimum Advertised Pricing (MAP) Policy.
B&P Lamp Supply customers should read the complete Minimum Advertised Pricing Policy and understand it. Customers can download the list of MAP prices from this site.
Terms
Customer may qualify for net thirty days terms. 1.5% charge per month on delinquent accounts. Credit will be cancelled on accounts 60 days past due. A check for the full amount of the order must accompany orders from new customers until credit is established or credit card is specified.
Charge Accounts
We will gladly ship on open charge account to customers with acceptable credit references. To establish credit, submit two business references and the name of your bank. Please send complete addresses.
Credit Cards
If you have not established credit with B&P Lamp, you may purchase with your American Express, Master Card, Visa, or Discover. Please be sure to carefully include your credit card number, expiration date, the C.I.D number (last 3 numbers on the of card or above your signature), and the card holders name and credit billing address.
C.O.D. Orders
Cash on delivery (C.O.D.) is no longer available.
Returned Checks
Any check returned for non-payment will be subject to a $30.00 service charge. Once a check has been returned, we may no longer accept checks from that individual or business.
Carrier Claims
All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order.
If merchandise is received damaged, obtain the delivering carriers notation of damage, take photos, and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall, otherwise your claim cannot be paid.
To start a claim for damged delivery, email B&P Lamp Supply with photos of the damage, your customer number, order number, and a description of the damage.
Returned Merchandise
AUTHORIZATION Merchandise ordered in error or defective may be returned with our authorization. To receive authorization for return, please call 1-800-822-3450 and have your invoice ready as well as an itemized list of goods to be returned, and reason for their return.
No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment
RESTOCKING CHARGES:
We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.
