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Information for Ordering and General Policies

Finding Products.

Ordering Online with B&P Lamp Supply

Company Policies.

Customer Service.


Information for Ordering and General Policies

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To Place Your Order – choose from among the following:

Internet Order

Add to the shopping cart and proceed to checkout. Internet order payments are by credit card or through pre-established open account.

Fax Order

Print the order form, then fill out your order while shopping online and Fax it to us at 1-931-473-3014. Be sure to include your complete, correct deliverable address (we cannot ship to a P.O. Box therefore a street address is required) phone number, and if applicable, credit card information, with cardholder’s name and expiration date.

Download order form here.

Mail Order

Print the order form, then fill in your order while shopping online and mail it to us at:

Download order form here.

B&P Lamp Supply, Inc.
C/O B&P Lamp
843 Old Morrison Hwy.
McMinnville, TN. 37110

Be sure to include your complete, correct deliverable address, (we cannot ship to a P.O. Box therefore a street address is required) phone number, and credit card information with cardholder’s name and expiration date, or postal money order or cashier’s check made payable to B&P Lamp Supply, Inc. (checks in U.S. Funds).

Phone Order

Due to the complexities of with some items and dimensions, we strongly encourage you to order online. You are welcome to contact us and we can walk you through the checkout process.

Finding Products

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Browse and Search for Products

B&P Lamp Supply products are broken into basic categories, like "Table Lamps" and "Candle Covers". When you click on a top-level category (the red bar at the top) products within the section are displayed. If you are looking for a particular product try searching using the search box at the top right of every page.

Use the search at the top of each page by entering keywords. When searching you do not need to use the "and" for more than one word. The search results will be listed by relevance to your query. Click on a product name and you will proceed to a detailed product page.

You may also search by item number.

Ordering online with B&P Lamp Supply

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Adding Items to your Shopping Cart

Simply enter a quantity and click on the "Add to Cart" button. When you add an item to your cart, you will be taken to a screen that shows you the contents of your cart. You'll see the item you just selected.

You can double check the prices of all items or delete them from your cart. Once you have logged in, you can change quantities and determine which shipping address to use when sending each item.

Your abbreviated shopping cart (on the bottom left of each page) lists the items you currently have added - you can remove these or update the quantity by clicking view all contents or anywhere where there is a shopping cart link. If you return to our site at a later date these items will be kept there. When you log out your cart will appear empty. You will need to log in to view your cart and edit your account details. If you close your browser or shut down your computer you are automatically logged out for your security.

Logon or Register

Before you can view pricing or place an order, you will need to logon or register by clicking on the Customer Login link at the top of page. If you have used this site before, you can enter your account number and password. If you haven't been here before, you can click the Apply for an Account link and submit your business information to B & P Lamp Supply, Inc. All applications are processed within one working day. Everytime you visit the B&P Lamp Supply website after creating your account, you can "place your orders" without re-entering your billing & shipping information.

Checkout

After having logged in and placing items in your shopping cart, you can checkout by pressing the button labeled "Checkout" from the shopping cart page.

This will lead you to a screen that shows you what shipping address(es) will be used, type of payment, and related information. You may also cancel your order on this screen.

Is this Site Secure?

Yes, B&P Lamp Supply uses the internet standard encryption technology to safeguard your privacy and security. For more see our Security Policy.

Customer Service

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Damage Claims

All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage will occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order.

Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 15 days.

U.P.S. & FEDEX Ground CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall. We will assist you in every possible way in collecting your claims for loss or damage.

PARCEL POST CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.

MOTOR FREIGHT CLAIMS: If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until your claim is paid.

More questions? Contact us at customerservice@bplampsupply.com.

Product Safety and Recalls

Safety and integrity of our products is our highest priority. If you fell like our product might have a condition or defect and is unsafe, we want to hear from you. Please contact us with specific information about the product and your concerns.

If a product we carry has a safety recall we will notify each customer we can identify has purchased the product. This includes wholesale, retail and other sales channels.

Current product recalls:

Returned Merchandise

AUTHORIZATION:

Merchandise ordered in error or defective may be returned with written authorization. Please note: Included with your packing list is our RETURN AUTHORIZATION FORM (yellow form). To receive written authorization for return, mail the Return Authorization Form listing your invoice number, date, account number, an itemized list of goods to be returned, and the reason for return.

No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment.

Restocking Charges

We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.

More questions? Contact us at customerservice@bplampsupply.com

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